Shipping policy
Shipping Policy
Last Updated: 18 July 2026
Thank you for shopping with Spoondrift. We are committed to delivering your order as efficiently as possible. Please read our Shipping Policy carefully before placing an order.
By placing an order with Spoondrift, you acknowledge and agree to the terms outlined below.
Processing Time
Orders are processed after payment has been successfully received.
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, promotional events, or public holidays, processing times may be slightly longer.
Delivery Time
Once your order has been processed and dispatched, estimated delivery is 8–11 business days.
Delivery times are estimates only and are not guaranteed.
Business days exclude weekends and South African public holidays.
Shipping Carrier
Spoondrift uses Aramex Store-to-Door for deliveries within South Africa.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Delays
While we strive to deliver every order within the estimated timeframe, delivery dates are estimates only.
Spoondrift is not responsible for delays caused by circumstances outside of our reasonable control, including but not limited to:
- Courier delays
- High shipping volumes
- Weather conditions
- Public holidays
- Load shedding
- Industrial action or strikes
- Road closures
- Natural disasters
- Incorrect or incomplete delivery information supplied by the customer
- Any other unforeseen events beyond our control
Such delays do not entitle customers to compensation, refunds of shipping costs, or cancellation of orders where the goods have already been dispatched, except where required by applicable South African law.
Shipping Address
Customers are responsible for ensuring that the delivery address provided at checkout is accurate and complete.
Spoondrift is not responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete shipping information.
If an order is returned to us due to an incorrect address or failure to collect or accept delivery, additional shipping charges may apply before the order can be resent.
Failed Deliveries
If delivery cannot be completed because:
- No one is available to receive the parcel;
- The address is incorrect;
- The parcel is refused; or
- The parcel is returned to us by the courier,
the customer may be responsible for any additional shipping costs required to resend the order.
Lost or Damaged Parcels
If your parcel appears to be lost or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with Aramex to investigate the matter.
Spoondrift reserves the right to await the outcome of the courier's investigation before issuing a replacement or refund where appropriate.
Order Tracking
Where tracking is available, customers will receive tracking details after their order has been dispatched.
Tracking updates are provided by the courier and may not update immediately.
Delivery Area
Spoondrift currently ships within South Africa.
We do not currently offer international shipping.
Contact Us
If you have any questions regarding your shipment, please contact us:
Email: info@spoondrift.co.za