Refund policy
Return & Refund Policy
Last Updated: 18 July 2026
At Spoondrift, we want you to be satisfied with your purchase. If you are not completely happy, please review our Return & Refund Policy below.
By placing an order with Spoondrift, you acknowledge that you have read and agree to this policy.
1. Return Eligibility
You may request a return within 30 calendar days of receiving your order, provided that the item:
- Is unworn, unused, and unwashed.
- Is in its original condition.
- Has all original tags attached.
- Is returned in its original packaging where reasonably possible.
- Shows no signs of wear, damage, stains, odours, or alteration.
Spoondrift reserves the right to inspect all returned products before approving a refund or exchange.
Returns that do not meet these requirements may be declined.
2. Non-Returnable Items
Unless required by South African law, the following items cannot be returned:
- Gift cards
- Final sale or clearance items marked as non-returnable
- Items that have been worn, washed, damaged, altered, or soiled after delivery
- Personalised or custom-made products
- Products returned without original tags
3. Incorrect Size
Customers are responsible for selecting the correct size before placing an order.
We strongly recommend reviewing our Size Guide prior to purchasing.
If you wish to exchange an item for a different size, this may be accommodated subject to:
- Stock availability
- The returned item meeting all return eligibility requirements
Return shipping costs for size exchanges are the responsibility of the customer unless otherwise required by law.
4. Faulty, Damaged or Incorrect Items
If you receive an item that is:
- Defective,
- Damaged during delivery,
- Or different from what you ordered,
please contact us within 7 days of delivery.
Where applicable under the Consumer Protection Act, Spoondrift will, at its discretion:
- Repair the item;
- Replace the item; or
- Refund the purchase price.
Photographs of the product and packaging may be requested before processing your claim.
5. Return Shipping
Unless the return is due to:
- A manufacturing defect;
- An incorrect item being supplied; or
- Another error on our part,
customers are responsible for all return shipping costs.
Original shipping charges are non-refundable unless required by law.
Spoondrift is not responsible for returned parcels lost or damaged during transit. We recommend using a tracked courier service.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider.
Refunds will only be issued for approved returns.
7. Exchanges
Exchanges are subject to stock availability.
If the requested size or product is unavailable, we may offer:
- Store credit;
- A refund (where applicable); or
- An alternative product of equal value.
Spoondrift cannot guarantee stock availability for exchange requests.
8. Order Cancellations
Orders may be cancelled within 15 minutes of being placed, provided they have not entered processing or dispatch.
After this period, orders cannot be cancelled and must instead follow the Return Policy once delivered.
9. Consumer Protection Act
Nothing in this policy limits or excludes any rights that consumers are entitled to under the South African Consumer Protection Act, 2008, including rights relating to defective goods or statutory warranties.
Where there is any conflict between this policy and applicable law, the law shall prevail.
10. Abuse of Returns
Spoondrift reserves the right to refuse returns, exchanges, or refunds where:
- Products show signs of use beyond reasonable inspection;
- The policy is being abused;
- Fraudulent activity is suspected;
- False or misleading information has been provided.
11. Contact Us
For all return requests, please contact:
Email: info@spoondrift.co.za
Website: www.spoondrift.co.za
Please include:
- Your order number
- Full name
- Reason for the return
- Photos (if applicable)