FAQ
Frequently Asked Questions
Orders
When will my order be shipped?
Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 8–11 business days anywhere in South Africa.
Can I cancel my order?
Orders may be cancelled within 15 minutes of being placed, provided they have not entered processing. After this period, please refer to our Return & Refund Policy.
Shipping
Where do you ship?
We currently deliver throughout South Africa using Aramex Store-to-Door.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking information.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays or public holidays. If you have any concerns, please contact us and we'll be happy to assist.
Returns & Exchanges
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, provided the item is unworn, unwashed, and returned with its original tags attached. Please see our Return & Refund Policy for full details.
Can I exchange my hoodie for a different size?
Yes, subject to stock availability. The item must be returned in its original condition before an exchange can be processed.
Products
How does the hoodie fit?
The Urban Wave Hoodie features a relaxed oversized fit. If you're between sizes or prefer a closer fit, we recommend sizing down.
Will you release more colours or designs?
Yes. The Urban Wave Hoodie is part of our Debut Collection, with future drops and new designs already in development.
Payments
Which payment methods do you accept?
We accept secure payments through our trusted payment providers. Available payment methods will be displayed during checkout.
Contact
How do I get in touch?
Email us anytime at info@spoondrift.co.za, and we'll aim to respond within 1–2 business days.